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Refund Policy

We want you to be satisfied. Read our refund policy to understand your options if something goes wrong.

Last updated: January 1, 2025
Our promise: If our service fails to work as described and our team cannot resolve the issue within 48 hours, you are entitled to a full refund — no questions asked.

Our Commitment

At NordiskiIPTV, customer satisfaction is our priority. We understand that digital subscription services can sometimes encounter technical issues, and we take full responsibility for the quality and reliability of what we sell.

This Refund Policy outlines the conditions under which we will issue refunds, as well as situations where refunds cannot be granted. We encourage you to contact our support team before initiating any payment dispute or chargeback, as we resolve most issues quickly and amicably.

Refund Eligibility

Below is a clear overview of what qualifies — and what does not qualify — for a refund:

Eligible for Refund
  • Service never worked after purchase and support could not resolve the issue within 48 hours.
  • Duplicate charge — you were billed more than once for the same order.
  • Wrong plan was delivered (e.g., 1 month instead of 12 months).
  • Technical fault on our end that prevents service delivery.
  • Subscription credentials were never received after 24 hours.
Not Eligible
  • Change of mind after subscription credentials have been delivered.
  • Issues caused by your own internet connection, device, or IPTV player app.
  • Partial use of the subscription period — refunds are not prorated.
  • Violations of our Terms of Use resulting in account suspension.
  • Request made more than 7 days after purchase date.
  • Free trial or promotional subscriptions.

Non-Refundable Cases

The following situations are explicitly excluded from our refund policy:

  • The subscription was shared, sold, or distributed to a third party in violation of our Terms of Use.
  • The issue stems from geographic restrictions on certain channels (channel availability varies by region).
  • The user is experiencing buffering due to insufficient internet speed (minimum 10 Mbps recommended for HD).
  • The IPTV player application used is not compatible or is improperly configured.
  • Requests submitted after the 7-day refund window has passed.
  • Accounts that have been suspended for abuse, fraud, or Terms violations.
Important: If you are unsure whether your issue qualifies, please contact our support team. We evaluate all cases individually and aim to find a fair resolution.

Refund Window

Refund requests must be submitted within 7 calendar days of your original purchase date. Requests submitted after this window will not be eligible for a refund under standard policy.

In exceptional circumstances (e.g., extended service outage), we may consider requests outside this window at our sole discretion.

How to Request a Refund

To request a refund, follow these steps:

1

Contact Support First

Reach out via email or WhatsApp and describe the issue you're experiencing. Our team will attempt to resolve it within 48 hours.

2

Submit Your Refund Request

If the issue cannot be resolved, email us at refunds@nordiskiiptv.com with your order number, registered email address, and a description of the problem.

3

Review

We will review your request and respond within 1–2 business days to confirm eligibility or request additional information.

4

Refund Issued

Approved refunds are processed within 5–10 business days back to your original payment method.

Processing Time

Once a refund is approved:

  • Credit/Debit Card: 5–10 business days, depending on your bank.
  • PayPal: 3–5 business days.
  • Cryptocurrency: Refunded at the original amount in the same cryptocurrency, within 3 business days. Note: we are not responsible for exchange rate fluctuations.

You will receive an email confirmation once your refund has been processed on our end. The timing of the credit appearing in your account depends on your financial institution.

Chargebacks

We strongly encourage customers to contact us before initiating a chargeback with their bank or payment provider. Chargebacks filed without first contacting us may result in:

  • Immediate and permanent suspension of your account and subscription.
  • Being blacklisted from future purchases.
  • Potential dispute fees passed on to you if the chargeback is found to be fraudulent.
We respond to all chargebacks with full transaction documentation and evidence of service delivery. Most wrongful chargebacks are overturned.

Free Trials

Where we offer free trial periods, these are provided as a courtesy to allow you to test the service before committing to a paid subscription. Free trials are not refundable and converting a trial to a paid plan is subject to the standard refund policy from the paid start date.

Exceptional Circumstances

We evaluate all refund requests on a case-by-case basis. If your situation is not clearly covered by this policy, please contact us and we will work with you to find a fair resolution. We reserve the right to offer alternative remedies such as:

  • Subscription extension as compensation for verified downtime.
  • Plan upgrade or credit toward a future purchase.
  • Partial refund for significant, documented service failures.

Contact Support

Our support team is available 7 days a week. We aim to respond within 2 hours during business hours.

  • Refund Email: refunds@nordiskiiptv.com
  • General Support: support@nordiskiiptv.com
  • WhatsApp: Available via the button on our website for fastest response.
  • Response Time: Within 2 hours (business hours) / 24 hours (weekends)