Information We Collect
When you visit our website or purchase a subscription, we may collect the following categories of information:
- Account Information: Name, email address, and password when you register for an account.
- Payment Information: Billing details processed securely through our payment providers. We do not store full card numbers on our servers.
- Device & Technical Data: IP address, browser type, operating system, and device identifiers used to deliver and optimize your service.
- Usage Data: Pages visited, time spent on the site, and click patterns to help us improve the user experience.
- Communication Records: Messages sent to our support team for troubleshooting and quality purposes.
How We Use Your Data
We use the information we collect for the following purposes:
- To process and fulfill your subscription orders.
- To create and manage your customer account.
- To send transactional emails such as order confirmations and subscription renewal reminders.
- To respond to customer support inquiries and resolve disputes.
- To detect and prevent fraud, abuse, and unauthorized access.
- To improve our website, services, and marketing communications.
- To comply with applicable legal obligations.
We will never use your data for purposes incompatible with those listed above without obtaining your explicit consent first.
Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:
- Payment Processors: Stripe, PayPal, or other providers to complete transactions securely.
- Service Providers: Hosting, email delivery, and analytics partners who process data solely on our behalf and under strict confidentiality agreements.
- Legal Requirements: When required by law, court order, or to protect the rights and safety of our users and the public.
- Business Transfers: In the event of a merger or acquisition, your data may be transferred with appropriate notice.
Cookies & Tracking
We use cookies and similar tracking technologies to operate and improve our website. For full details, please refer to our Cookie Policy.
- Essential Cookies: Required for the website to function — session management and security.
- Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements. You may opt out at any time.
Data Retention
We retain your personal data for as long as your account remains active or as needed to provide our services. After account closure we retain data for a period of 90 days for fraud-prevention and legal compliance purposes, after which it is permanently deleted or anonymized.
Transaction records may be retained for up to 7 years as required by applicable financial regulations.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Rectification: Ask us to correct inaccurate or incomplete information.
- Erasure: Request deletion of your personal data ("right to be forgotten").
- Portability: Receive your data in a structured, machine-readable format.
- Restriction: Ask us to limit how we process your data in certain circumstances.
- Objection: Object to processing based on legitimate interests or for direct marketing.
Data Security
We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Secure, access-controlled infrastructure with regular security audits.
- Payment data handled exclusively by PCI-DSS-compliant payment processors.
- Employee access to personal data limited on a strict need-to-know basis.
No method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to external websites. We have no control over the content or privacy practices of these sites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any site you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly. If you believe a child has submitted information to us, please contact us immediately.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please reach out:
- Email: privacy@nordiskiiptv.com
- Support: support@nordiskiiptv.com
- Response Time: Within 2 business days